Overview

Service industries, specifically tourism, hospitality, retail and F&B sectors are always the first to be hit hard in a major crisis (e.g. pandemic viruses like SARS or COVID-19). A dramatic reduction in travel results in soring revenue losses. Many courses dealing with Crisis Management fall short of practical application with a sole focus on cost management only. Effective and revenue-oriented crisis management is paramount to cope with drastic changes in the actual business environment.

This 1.5-day interactive workshop will provide participants with the essential knowledge and skills in “Revenue-Oriented Crisis Management’. The workshop focuses on Crisis Management planning, post-and recovery crisis management practices and outlining ways to apply practical Revenue Management techniques to avoid and deal with revenue losses, whilst optimizing revenue potential in the crisis & post-crisis times. It aims to equip professionals with knowledge on coping with crisis and how revenue management can assist in recovering revenues. Hands-on practical sessions will be conducted on both days to complete the didactic teaching.

Teaching Team

What You’ll Learn

  • Crisis Management Overview and Implications
  • Post- and recovery Crisis Management Practices
  • Revenue-Oriented Crisis Management

Who Should Attend

  • Managers in Service industries, Head of Departments
  • Marketers in Service industries
 

SITizens Learning Credits (SLC) - Eligible Course

SIT Alumni: Before registering for courses, please activate your SITizens Learning Credits via the email sent by SIT Alumni Team, on behalf of SITLEARN Professional Development.

CLICK HERE TO APPLY (only for SIT Alumni)

Certificate and Assessment

A Certificate of Participation will be issued to participants who
  • Attend 75% of the workshop; and
  • Undertake non-credit bearing assessment (during course)

Schedule

Day 1: 9:00am - 6:00pm
Welcome and Registration
Topic 1: Crisis Management Overview and Implications
Tea Break
Topic 2: Post-Crisis Management, Objectives, Tactics and Tools (1)
Lunch
Topic 2: Post-Crisis Management, Objectives, Tactics and Tools (2)
Tea Break
Topic 3 Revenue-Oriented Crisis Management
End of Day

Day 2: 9:00am - 12:30pm
Registration and Recap
Topic 3: Revenue-Oriented Crisis Management
Tea Break
Topic 3: Revenue-Oriented Crisis Management

Fees

Category Full Fee After SF Series Funding After SF Mid-Career
Enhanced Subsidy
Singapore Citizen (Below 40) / Singapore PR $1,284.00 $385.20 Not Eligible
Singapore Citizen (40 & above) $1,284.00 $385.20 $145.20
Non-Singaporeans $1,284.00 Not Eligible Not Eligible

Note:
  • All figures include GST. GST applies to individuals and Singapore-registered companies.
  • You can opt for either SF Series Funding or Mid-Career Enhanced Subsidy. Both cannot be combined.

» Learn more about funding types available

Terms & Conditions:

SkillsFuture Series Course Funding


In order to be eligible for the 70% training grant awarded by SkillsFuture, applicants (and/or their sponsoring organisations where applicable) must:
  1.  Be a Singaporean Citizen or Singapore Permanent Resident
  2.  Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SkillsFuture Mid-Career Enhanced Subsidy

To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:
  1.  Be a Singaporean Citizen
  2.  Be at least 40 years old
  3.  Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SIT reserves the right to collect the balance of the programme fees (i.e. the potential grant amount) directly from the applicants (and/or their sponsoring organisations where applicable) should the above requirements not be fulfilled.

SIT reserves the right to make changes to published course information, including dates, times, venues, fees and instructors without prior notice.

Key Info

Venue SIT@Dover, 10 Dover Drive S138683
Time 09:00 AM to 06:00 PM
Date 23 Jul 2020 (Thu) to
24 Jul 2020 (Fri)
Registration is Closed.

You May Also Like