SIT Learn
SIT Learn

Overview

The concept of 'service excellence' is often associated with people working in more distinctive service-oriented settings such as hospitality and retail. In reality, anyone who provides a service is a service personnel, and this includes engineers and technical personnel. To be effective in what they do, engineers and technical staff must have more than technical skills and knowledge. They need to know how to lead projects and interact with people of diverse needs and backgrounds. This necessitates the cultivation of effective communication and interpersonal skills, and a strong service mindset.

This series of service quotient programs for engineers and technical staff is designed with the aim of imbuing in participants a strong service quotient or SQ. Participants will be led to view their work through the framework of service orientation and leadership, and to draw applications to their workplace.

SQ – Service Quotient for Engineers and Technical Professionals (1) is targeted at engineers and technical personnel with some work experience who need better appreciation of service quotient in interacting with clients and colleagues.

Teaching Team

What You’ll Learn

This course exposes participants to the concepts of 'internal' and 'external' customers, the fundamentals of service excellence, and challenges participants to appreciate excellence as a 'mindset' that is centred on customer satisfaction. It also equips participants with skills to manage service challenges and embark on service innovations.

What You’ll Learn:
  • What ‘service’ really means;
  • Who the ‘real customer’ is;
  • What it means to have a high service quotient;
  • The meaning and significance of service excellence;
  • What it takes to be a service champion;
  • How to stay service-driven in unconducive and hostile environments;
  • The implications of a high service quotient on your personal branding.

Who Should Attend

Engineers with 1 - 2 years of work experience who need better appreciation of Service Quotient in interacting with clients and colleagues.   
 
 

SITizens Learning Credits (SLC) - Eligible Course

SIT Alumni: Before registering for courses, please activate your SITizens Learning Credits via the email sent by SIT Alumni Team, on behalf of SITLEARN Professional Development on 31 Jan 2019.

CLICK HERE TO APPLY (only for SIT Alumni)

 

Certificate and Assessment

An SITLEARN Certificate of Participation will be issued to participants who:
  • Attend 75% of the course
  • Undertake non-credit assessment (during course)

Schedule

Date Duration Venue
TBC 1-day SIT@Dover, 10 Dover Drive, Singapore 138683

Fees

Category Full Fee After SF Series Funding After SF Mid-Career
Enhanced Subsidy
Singapore Citizen (Below 40) / Singapore PR $749.00 $224.70 Not Eligible
Singapore Citizen (40 & above) $749.00 $224.70 $84.70
Non-Singaporeans $749.00 Not Eligible Not Eligible

Note:
  • All figures include GST. GST applies to individuals and Singapore-registered companies.
  • You can opt for either SF Series Funding or Mid-Career Enhanced Subsidy. Both cannot be combined.

» Learn more about funding types available

Terms & Conditions:

SkillsFuture Series Course Funding


In order to be eligible for the 70% training grant awarded by SkillsFuture, applicants (and/or their sponsoring organisations where applicable) must:
  1.  Be a Singaporean Citizen or Singapore Permanent Resident
  2.  Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SkillsFuture Mid-Career Enhanced Subsidy

To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:
  1.  Be a Singaporean Citizen
  2.  Be at least 40 years old
  3.  Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SIT reserves the right to collect the balance of the programme fees (i.e. the potential grant amount) directly from the applicants (and/or their sponsoring organisations where applicable) should the above requirements not be fulfilled.

SIT reserves the right to make changes to published course information, including dates, times, venues, fees and instructors without prior notice.

Key Info

Venue SIT@Dover, 10 Dover Drive S138683
Time 09:00 AM to 05:00 PM
Date 13 May 2019 (Mon) to
14 May 2019 (Tue)
Registration is Closed.

You May Also Like