Overview
This module is designed to equip participants with the skills and knowledge of business communication in the air transport industry. The lessons will focus on instilling a strong comprehension of business communication theories and their application in written, verbal and non-verbal, and interpersonal business communication strategies with an emphasis on cross-cultural communication. Participants will explore how demographic, psychographic and cultural dimensions affect their workplace communication. They will develop a clear sense of self, a heightened awareness of others, an informed view of the different communication channels, and an overview of the best approaches to active listening, concise writing, effective oral presentation, conflict management and problem solving within the workplace.
What You’ll Learn
- Identify the fundamentals of effective business communication
- Explain the communication barriers in the levels of communication hierarchy
- Design business correspondence with brevity and clarity
- Plan for participation in business meetings
- Demonstrate sensitivity towards individual and cultural differences in the workplace
- Utilise good time management strategies
- Develop effective problem-solving approaches
- Maximise team effectiveness
- Adapt information ethically from a variety of sources
- Develop and deliver effective presentations
Who Should Attend
- Managers, Executives in the air transport industry
- Flight operators involved in (i) passenger air transport, (ii) freight air transport, (iii) airport operation and handling
SITizens Learning Credits (SLC) - Eligible Course
SIT Alumni: Before registering for courses, please activate your
SITizens Learning Credits via the email sent by SIT Alumni Team, on behalf of SITLEARN Professional Development.
CLICK HERE TO APPLY (only for SIT Alumni)
Certificate and Assessment
A Certificate of Participation will be issued to participants who:
- Attend at least 75% of the workshop
- Complete the Continual Assessemnt.
A Certificate of Attainment will be issued to participants who
- Attend 75% of the module, and
- Complete and pass the Continual Assessemnt
Schedule
| Date |
Time |
Venue |
| Every Wednesday, 13 Jan -7 April 2021 |
9am - 1pm |
SIT@RP, 43 Woodlands Avenue 9, 737729 |
Fees
| Category |
Full Fee |
After SF Funding |
| Singapore Citizen (Below 40) / Singapore PR |
$3,033.45 |
$910.04 |
| Singapore Citizen (40 & above) |
$3,033.45 |
$343.04 |
| Non-Singaporeans |
$3,033.45 |
Not Eligible |
Note:
- All figures include GST. GST applies to individuals and Singapore-registered companies.
- You can opt for either SF Series Funding or Mid-Career Enhanced Subsidy. Both cannot be combined.
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Learn more about funding types available
Terms & Conditions:
SkillsFuture Funding
In order to be eligible for the 70% training grant awarded by SkillsFuture, applicants (and/or their sponsoring organisations where applicable) must:
- Be a Singaporean Citizen or Singapore Permanent Resident
- Not receive any other funding from government sources in respect of the actual grant disbursed for the programme
SkillsFuture Mid-Career Enhanced Subsidy
To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:
- Be a Singaporean Citizen
- Be at least 40 years old
- Not receive any other funding from government sources in respect of the actual grant disbursed for the programme
SIT reserves the right to make changes to published course information, including dates, times, venues, fees and instructors without prior notice.
