Overview
The role of a modern supervisor is multi-faceted and versatile. They do not make all the decisions by themselves or perform all tasks without the assistance of others. Rather, the modern supervisor harnesses their resources in a comprehensive manner in order to perform the job effectively. An effective supervisor needs to communicate, motivate, and develop their subordinates through effective coaching.
This 2-day course will explore key concepts of coaching in addition to other issues like team work, managing diversity, and maintaining trust among team members. It will focus on synergistic energy that is critical to higher productivity and a more harmonious working environment. Participants will engage in conflict management exercises and learn specific coaching steps and processes to ensure a smooth transition.
What You’ll Learn
Topics
- Understand the role of the Supervisor in today’s diverse workplace.
- Components of the communication model.
- Assessing different listening styles, characteristics, and application.
- Managing barriers to listening and practice action listening.
- Positive and negative body language gestures.
- Visual, vocal and verbal cues in communication.
- Analysing different communication styles and characteristics.
- Giving and getting feedback appropriately.
- Strategies for managing communication with different communicated styles.
- Are You Coaching – Challenges of the Supervisor Coach.
- From traditional coaching to action coaching.
- Preparing and developing the Subordinate for coaching in a culture of trust.
- Confrontation and challenge guidelines in Subordinate’s reactions to coaching.
- Collaboration and constructive conflict tools.
- 8-step action coaching process and checklist.
- Action coaching checklist.
- Strategies for managing conflict and relationships in a diverse team.
Who Should Attend
- Supervisors and Team Leaders in hospitality and tourism sectors
SITizens Learning Credits (SLC) - Eligible Course
SIT Alumni: Before registering for courses, please activate your
SITizens Learning Credits via the email sent by SIT Alumni Team, on behalf of SITLEARN Professional Development.
CLICK HERE TO APPLY (only for SIT Alumni)
Certificate and Assessment
An SITLEARN Certificate of Participation will be issued to participants who:
• Attend 75% of the workshop.
• Undertake non-credit assessment (during course)
Schedule
Day 1
|
8:30 am
|
Welcome and Registration
|
|
9:00 am
|
Understand the role of the supervisor in today’s diverse workplace
|
|
10:00 am
|
Components of the communication model
|
|
10:30 am
|
Tea Break
|
|
11:00 am
|
Assessing different listening styles, characteristics, and application
|
|
11:30 am
|
Managing barriers to listening and practice action listening
|
|
12:30 pm
|
Lunch
|
|
1:30 pm
|
Positive and negative body language gestures
|
|
2:30 pm
|
Visual, vocal and verbal cues in communication
|
|
3:00pm
|
Tea Break
|
|
3:30pm
|
Analysing different communication styles and characteristics
|
|
4:30pm
|
Giving and getting feedback appropriately
|
|
5:00pm
|
Strategies for managing communication with different communicated styles
|
|
5:30pm
|
End of Day
|
Day 2
|
8:30 am
|
Are You Coaching – Challenges of the Supervisor Coach
|
|
9:00 am
|
From traditional coaching to action coaching
|
|
10:00 am
|
Preparing and developing the Subordinate for coaching in a culture of trust
|
|
10:30 am
|
Tea Break
|
|
11:00 am
|
Confrontation and challenge guidelines in Subordinate’s reactions to coaching
|
|
11:30 am
|
Collaboration and constructive conflict tools
|
|
12:30 pm
|
Lunch
|
|
1:30 pm
|
8-step action coaching process and checklist
|
|
2:30 pm
|
Action coaching checklist
|
|
3:00 pm
|
Tea Break
|
|
3:30 pm
|
Strategies for managing conflict and relationships in a diverse team
|
|
4:30pm
|
Group Presentation
|
|
5:30pm
|
End of Day
|
Fees
| Category |
Full Fee |
After SF Series Funding |
After SF Mid-Career
Enhanced Subsidy |
Singapore Citizen (Below 40) /
Singapore PR |
$1,498.00 |
$449.40 |
Not Eligible |
| Singapore Citizen (40 & above) |
$1,498.00 |
$449.40 |
$169.40 |
| Non-Singaporeans |
$1,498.00 |
Not Eligible |
Not Eligible |
Note:
• All figures include GST. GST applies to individuals and Singapore-registered companies.
• You can opt for either SkillsFuture Funding or Mid-Career Enhanced Subsidy. Both cannot be combined.
» Learn more about funding types available
Terms & Conditions:
SkillsFuture Course Funding
To be eligible for the 70% training grant awarded, applicants (and/or their sponsoring organisations where applicable) must:
1. Be a Singaporean Citizen or Singapore Permanent Resident
2. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme
SkillsFuture Mid-Career Enhanced Subsidy
To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:
1. Be a Singaporean Citizen
2. Be at least 40 years old
3. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme
SIT reserves the right to collect the balance of the programme fees (i.e. the potential grant amount) directly from the applicants (and/or their sponsoring organisations where applicable) should the above requirements not be fulfilled.
