Overview

The course will introduce the service standards framework and relevant knowledge and skills in the delivery of service excellence.

Teaching Team

What You’ll Learn

  • Achieve WOW service
  • Manage MOT – Moments of Truth
  • Fundamentals of Services
  • Produce quality, value and cost
  • Bridge service gaps within guests’ experience
  • Build culture with strategy
  • Develop the hospitality culture
  • Design engaging guest experience
  • Train and develop employees to serve
  • Training methods

Who Should Attend

  • Hospitality sector staff who are involved in service delivery


Certificate and Assessment

A Certificate of Attainment (Non-credit bearing) will be issued to participants who:

  • Attend at least 75% of the course
  • Undertake non-credit bearing assessment during the course
  • Assessment: Oral Questions

Schedule

Date & Time Venue
28 Nov 2022, 9:00 am – 6:00 pm (exact schedule TBC) SIT@Dover, 10 Dover Drive S138683

 

Fees

 
Category Full Fee After SF Funding
Singapore Citizen (Below 40) /
Singapore PR / LTVP+ Holder
$1,070.00 $321.00
Singapore Citizen (40 & above) $1,070.00 $121.00
Non-Singaporeans $1,070.00 Not Eligible
Note:
  • All figures include GST. GST applies to individuals and Singapore-registered companies.
  • You can opt for either SkillsFuture Funding or Mid-Career Enhanced Subsidy. Both cannot be combined.
» Learn more about funding types available

Terms & Conditions:

SkillsFuture Funding

To be eligible for the 70% training grant awarded, applicants (and/or their sponsoring organisations where applicable) must:
  1. Be a Singaporean Citizen or Singapore Permanent Resident or LTVP+ Holder
  2. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SkillsFuture Mid-Career Enhanced Subsidy

To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:
  1. Be a Singaporean Citizen
  2. Be at least 40 years old
  3. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme
  4. Employees of SMEs

SME Definition:

  • at least 30% local shareholding AND
  • Group annual sales turnover of not more than $100 million OR Group employment size of not more than 200 employees
SIT reserves the right to collect the balance of the programme fees (i.e. the potential grant amount) directly from the applicants (and/or their sponsoring organisations where applicable) should the above requirements not be fulfilled.


SIT reserves the right to make changes to published course information, including dates, times, venues, fees and instructors without prior notice.

Key Info

Venue SIT@Dover, 10 Dover Drive S138683
Time 09:00 AM to 06:00 PM
Date 28 Nov 2022 (Mon)
Registration is Closed.

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