Overview

In this 2-day course, participants will learn the applications of human performance factors and human error management.
Human Factor models such as James Reason’s Swiss Cheese, SHELL and 5M/4L and effects of fatigue, stress, communications, work design, etc will be internalised and learned through case studies of accidents.

Participants will learn that safety compliance, training and work task procedures alone are not adequate to prevent human error. A system approach is necessary to better assure human performance and error management. Open Reporting and a Just Culture will also be discussed.
Task analysis and human error prediction techniques will be presented and practiced using your organisation’s actual work tasks; with the use of SHERPA (Systematic Human Error Reduction and Prediction Approach) as a major error prediction tool.

An online forum will be initiated after the workshop (for a period of time) for participants to deepen applied learning through discussion and sharing of best practices in their organisational context.

Teaching Team

What You’ll Learn

Overview of Human Factors Development - Human Factors Models and System Safety (Reason model, SHEL model, 5M/4L)

  • Case Study 1 – Systematic Failure in Rail Safety: The Waterfall Accident. (Donaldson and Edkins)

Human Performance and Limitations (Human Info Processing, Decision Making, Communications, Fatigue, Crew Resource Management)

  • Case Study 2 – The Clapham Junction Railway Accident: Lessons Learnt. (M.P. White)

Strengthening Organisation Resilience: Leadership across Ranks, Policies/Procedures (Structure drives Behavior), Creating the Capacity to Change, Open / Near Miss Reporting and Just Culture

  • Learning Activity: Your Organisation’s Safety Culture

Error Management & Reduction: Errors Classifications, Errors vs Violations, Active Failures and Latent Conditions

  • Learning Activity: Evaluating and Sharing of Your Organisation’s Best Practices

Human Factors and Risk Management - Designing Work Tasks to Assurance of Error Free Outcomes

  • Documentation Design
  • Hierarchical Task Analysis (HTA)
  • SHERPA (Systematic Human Error Reduction and Prediction Approach)
  • Dirty Dozen (Gordon Dupont)
  • Evaluate your organisation’s work task for potential human errors (Learning Activity based on your own real-work example)

Who Should Attend

This course is beneficial to engineers, planners, controllers, supervisors, senior executives and managerial personnel who are responsible for policy, work planning and tasks design, operational quality and safety in the rail industry.
 

SITizens Learning Credits (SLC) - Eligible Course

SIT Alumni: Before registering for courses, please activate your SITizens Learning Credits via the email sent by SIT Alumni Team, on behalf of SITLEARN Professional Development.

CLICK HERE TO APPLY (ONLY FOR SIT ALUMNI)
 

Certificate and Assessment

A Certificate of Participation will be issued to participants who:

  • Attend at least 75% of the course, and
  • Undertake non-credit bearing assessment during the course

Schedule

Day 1

Time Topics
8:30 am Welcome and Registration
9:00 am Overview of Human Factors Development
9:30 am Human Factors Models and System Safety (Reason model, SHEL model, 5M/4L)
10:30 am Tea Break
11:00 am Case Study 1 – Systematic Failure in Rail Safety: The Waterfall Accident. (Donaldson and Edkins)
12:30 pm Lunch
1:30 pm Strengthening Organisation Resilience
3:00 pm Tea Break
3:30 pm Learning Activity: Your Organisation’s Safety Culture
5:00 pm Reflection 
5:30 pm End of Day 1

Day 2

Time Topics
8:30 am Welcome to Day 2
9:00 am Error Management & Reduction:
Errors Classifications, Errors vs Violations, Active Failures and Latent Conditions
10:30 am Tea Break
11:00 pm Learning Activity: Evaluating and Sharing of Your Organisation’s Best Practices
12:30 pm Lunch
1:30 pm Human Factors and Risk Management Designing Work Tasks to Assurance of Error Free Outcomes
3:00 pm Tea Break
3:30 pm Learning Activity: Evaluate Your Organisation’s Work Task for Potential Human Errors
(Learning Activity based on your own real-work example)
4:30 pm Presentation & Assessment Feedback
5:00 pm Reflection
5:30 pm End of Day 2

Fees

Category

 Full Fee After SF Funding After SF Mid-Career
Enhanced Subsidy
Singapore Citizen (Below 40) /
Singapore PR		 $1498.00 $449.40 Not Eligible
Singapore Citizen (40 & above) $1498.00 $449.40 $169.40
Non-Singaporeans $1498.00 Not Eligible Not Eligible

Note:

  • All figures include GST. GST applies to individuals and Singapore-registered companies.

Terms & Conditions for SkillsFuture Course Funding

In order to be eligible for the 70% training grant awarded by SkillsFuture, applicants (and/or their sponsoring organisations where applicable) must:

  1. Be a Singaporean Citizen or Singapore Permanent Resident
  2. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SkillsFuture Mid-Career Enhanced Subsidy

To be eligible for the 90% enhanced subsidy awarded, applicants (and/or their sponsoring organisations where applicable) must:

  1. Be a Singaporean Citizen
  2. Be at least 40 years old
  3. Not receive any other funding from government sources in respect of the actual grant disbursed for the programme

SIT reserves the right to collect the balance of the programme fees (i.e. the potential grant amount) directly from the applicants (and/or their sponsoring organisations where applicable) should the above requirements not be fulfilled.

SIT reserves the right to make changes to published course information, including dates, times, venues, fees and instructors without prior notice.

Key Info

Venue SIT@Dover, 10 Dover Drive S138683
Time 08:30 AM to 05:30 PM
Date 20 Feb 2020 (Thu) to
21 Feb 2020 (Fri)
Registration is Closed.

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